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This will be used for questions asked on a frequently base

I do not remember my account information. How do I retrieve my account ID and/or registered email for the account?

Please submit your ticket specifying what you are trying to recover (your account ID or your registered email) and answer the following questions to the best of your ability.

If you do not know the answer to a question, please specify by saying you do not know or entering “n/a”

Account ID?

Registered email?

Registration date?

IP address (visit http://www.whatismyip.com to retrieve this)?

Full name?

Date of birth?

Physical mailing address (Street address)?

Secret question and answer?

Furthermore, please list some of the characters on this account and their respective servers. This will aid the GMs and Customer support staff with locating the proper account.

I do not remember the password to my account. How do I go about retrieving or resetting it?

You may reset your Webzen password at the following URL:


Please be sure to use your registered email address and to keep a record of all of your account information for future reference.

How do I take a screenshot?

You can take screenshots of a player or situation by pressing the 'Print Screen' button on the keyboard. The image will be saved in the default folder: C:Program Files/Webzen/Flyff/Capture. The capture folder will not be created until you take your first image. You can also press the Print Screen button on the keyboard and paste the image in Paintbrush.

I’m trying to create a new account but I haven’t received the confirmation activation letter. Is there something wrong with the system?

First check your spam filters and spam inboxes to see if the letter is there. Also, be aware that activation confirmation letters can take up to 24 hours to receive in worst case scenarios. If you still do not receive a confirmation email after 24 hours from creating your account, please try to re-register. We have known issues with yahoo emails and a few other sites, so please use one from gmail.com or hotmail.com. Those domains should be able to retrieve your activation letter. If you still encounter problems and do not receive your confirmation letter after 24 hours, please let us know so that we can further assist you with this issue.

Please make sure to save all your account information for future reference.

I do not remember my bank pin. How do I retrieve or reset it?

You may reset your bank pin at the following URL: http://en.flyff.webzen.com/Support/bank-pin/Reset

I tried to log in but the game says I’m banned. Please tell me why. I would also like to know the duration of my ban.

Please submit your ticket specifying that you are banned and provide to us your account ID. The GM team and Customer Support staff will provide you with the details of your ban.

I was scammed in game by another player. Can you retrieve my items somehow? Is there anything you can do against the person who scammed me?

Unfortunately, we cannot restore items lost as a result of being scammed as any trades are our player's sole responsibility. Appropriate actions will be taken against the reported person if you can provide screenshots of the incident/conversation that occurred. If this is the case, please submit your ticket specifying that you were scammed and provide to us any number of screenshots depicting the incident so that we may review them.


Know who you are trading with. If it seems too good to be true, it likely is. Any trades are deemed voluntary and therefore we can not help you. You are responsible for your own actions. This includes cross server trading."

Here are a few tips on how to avoid being scammed:

Always use Perin instead of Penya for trading large amounts of Penya.

Always count the zeros before you trade the items.

Always verify the item being traded is the right item.

Always be sure you can trust guild members with your guild warehouse.

Never loan your items to players who want to try out your equipment.

Never trade your items to players that will help you level up.

Never trade your items to be accepted in a party or guild.

Never trade your items to players willing to upgrade it for free.

Never trade your items to players of different servers.

Never reveal your account information to another player.

Never visit a website advertising free items or free Wcoins.

I seem to somehow be stuck in game. I can’t move, fly, or even use a blinkwing. Is there anything that I can do?

If you are stuck, please use the 5 minute teleport located in your motion window (press O). This should also work while you are on a board. Please do NOT move or do anything for the full 5 minutes of the casting time. If this does not work and you still encounter any problems, please submit your ticket specifying that you are stuck despite using the 5 minute teleport. We will do our best to assist you in game.

Is there any way for me to transfer my character and or items from one server to another? Is there a way for me to transfer characters from one account to another?

Unfortunately we simply do not have the ability to facilitate character or item transfers whether it be from account to account or server to server. We apologize for the inconvenience.

My pet died due to lag or a disconnect. Is there any way I can revive my pet?

While we sincerely apologize for the inconvenience and do sympathize, unfortunately we cannot restore any pets that have died regardless of the reason. Unless a Pet is accidentally sold to an NPC or deleted, they are not covered under our restoration policy.

I lost an item in the mail system. I may have mailed it to the wrong person or I didn’t check my box within 14 days of the item being sent. It’s also possible that I deleted the mail before taking the item out of it. Is it possible to recover it?

We sincerely apologize for the inconvenience, but items lost in our mailing system are unfortunately not covered under our restoration policy:


As such we will be unable to assist you with the recovery of this item.

Your servers just had a rollback and I lost some items. Is there any way I can have these items restored?

We apologize for any inconvenience. While we sympathize with your situation, unfortunately, we cannot restore items or experience that are lost in server rollbacks, crashes, or maintenance.

Note: For more information regarding this, please check the official forum to see if there is any news/updates about this.

My account was compromised and accessed by another person without my permission. My items were stolen as well. Is there anything you can do for me?

Unfortunately, currently your items/penya will not be restored if you've lost them due to your account having been accessed by another person.

To try and prevent any future unwanted access, please make sure you scan your computer thoroughly for any viruses and make sure to change your password(s) often and not give them out to other people in any way.

Also, please see this link for information on how to further increase your account security.

I would like more information on how to be a GM. Are there any positions open?

For information regarding careers at Webzen, please visit http://company.webzen.com/en/careers.

I have a suggestion for your game. Where can I submit it?

We sincerely appreciate any constructive feedback and will review them and take them into consideration.

Please post any suggestions you may have in our official suggestions forum at:


Is there a rule against kill stealing or drop stealing?

Unfortunately as per the FlyFF rules, Kill stealing and Drop stealing are not considered to be offenses. However, we do understand that it can be a very frustrating situation. In the future, we would recommend switching channels to get away from any player that is bothering you. Should the player choose to follow you to another server, it is then considered harassment and the appropriate action can be taken.

I’m being harassed in game. Is there anything that you can do?

If you are being harassed by another player(s), please provide to us your server and the name of the person(s) harassing you. Finally, please provide to us any number of screenshots depicting the incident; these will facilitate our investigation so that we may take the appropriate actions where necessary.

I am being Killed on Sight (KoS) in the arena. Is there anything that you can do?

Unfortunately the arena was designed with PvP in mind. If you are constantly being killed by other players, we regret to inform you that no rules are being broken. We recommend that you stay outside of the arena grounds to avoid being killed, or even switching channels to avoid the same players attempting to kill you. Should players follow you to another channel, then this is considered harassment and we can take the appropriate actions where necessary.

I see another player with an inappropriate name that offends me. Can you do something about this?

Please submit your ticket specifying that there is another player with an inappropriate name. Provide to us his exact character name and the server that he/she is on. We will look into the matter and take the appropriate actions where necessary.

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